Holiday Shipping Information
For Christmas delivery:
Ground Shipping: order by 10A CST on 12/17.
Express Shipping: order by 10A CST on 12/18.
Shipping & Processing
All domestic orders are shipped via UPS or USPS. Rates are determined by weight and destination. As closely as possible, the rates we charge for shipping and handling are an accurate reflection of the rates that we incur from our shipping partners to safely and efficiently deliver your order, and to ensure that it meets the highest expectations.
It is of the utmost importance to the entire White’s Mercantile Online team to ship your orders promptly and without error or delay; however, thank you for understanding that we are not responsible for, and are excused from, performing due to events outside of our control. This includes, but is not limited to, weather-related postponement or other unexpected and unforeseen circumstances that may cause temporary shipping delays.
If you have questions or concerns regarding our shipping policy, our Customer Service team at firstname.lastname@example.org or 614.457.1496 will gladly assist you Monday through Friday, 10am to 6pm CST.
We make every effort to represent the most current and accurate inventory information. Occasionally, we find that an in-stock item is damaged when we are filling your order, and that getting a replacement results in the item becoming temporarily unavailable. If this should occur, we will notify you promptly.
Our fulfillment team strives to ship all in-stock items within 24 hours of receipt of your order; however, some orders may take up to 48 hours to process. For Standard Ground delivery, most purchases are dispatched to arrive within 4 to 7 business days. Please note that business days do not include holidays. During promotions, sales, or holidays ship time may be delayed up to 7 business days. Orders received on weekend days and holidays will be processed and shipped no sooner than the following business day.
By choosing the 2nd Day or Overnight service during checkout, we will gladly expedite orders for in-stock items shipping within the continental United States. Deliveries occur Monday through Friday.
2nd Day orders placed by 12pm CST Monday through Thursday will arrive within 3 business days; orders placed Friday through Sunday will be delivered the following Wednesday.
Overnight orders placed by 12pm CST Monday through Thursday will be delivered the following business day. Orders placed by 12pm Friday will be delivered the following Monday.
We are happy to ship internationally! Please contact our Customer Service team at email@example.com to place your order, as our website is not currently set up to calculate our most competitive international shipping rates. Please see below for our Duties and Taxes Policy.
Duties and Taxes Policy
International orders may incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.